Important to Know

Dear mobile communication users!

Mobile communication is a new level of comfort and communication freedom, it’s a possibility to organize your life, take care of our dearest and nearest and of the things that are important to us. The pace of the modern life and its requirements make the mobile communication our partner that accompanies us during the whole day.

At the same time, as any other benefit that was given to us by the progress and became a common thing, the use of mobile communication should be based on a responsible and civilized approach within the certain ethical rules.

Kyivstar Company, which provides one of the most popular sets of services in the world, finds it necessary to make its telecommunication network’s customers aware about the main rules of the mobile communication use, the fulfillment of which will help to make the relations between the users of our products and the society as a whole smoother.

As a socially responsible producer of the mobile communication services Kyivstar Company offers you to read the main provisions of the mobile communication usage rules as well as some Internet links, which will allow you obtaining more detailed information on these issues.

According to paragraph 16 of Part I of Article 32 of the «On Telecommunications» ukrainian law, telecommunications services are offered as depersonalized and cannot be deciphered after personal request. Despite this, consumers who use the services of the Company depersonalizely (anonymously) — have purchased and activated Kyivstar starting packages, can control expenses of their subscriber numbers as determined by terms of service. Thus, such expenses by subscriber numbers and services which are provided impersonaly, can be found as follows: type *111# on your mobile phone (to get visual information about your balance) or call 455 (to get voice information about your balance) and push «call» button, with the help of «My Kyivstar» selfcare system (information on the web page about call duration, cost, call directions, current charges for a subscriber number etc., which is available for a period of registration in selfcare system after the user got password to access system via anonymous name).

Phone: (044) 466 0 466