March 2008

Nina Martsyn, Head of the Customer Relations Department:

«Dear customers!

At the end of March we launched for our customers new useful services „Notify me“ and „Notify about me“ what resulted in big interest to the peculiarities of their usage.

At the first month of spring you gave good marks for the quality of servicing of information- service centers. The average mark was 4, 38 scores what is quite a good figure for this customer communication channel.

In our work we pay much attention to the analysis of those calls which resulted in low marks and track out the reasons in each single case.

Monitoring opinions via short number 466*55 gives us opportunity to respond customers’ needs quickly and effectively. In this way no one customers` remark remains without attention. Through the most topical questions we work out new approaches and requirements to our servicing quality».