July 2008

Nina Martsyn, Head of the Customer Relations Department:

«Dear Customers!

July is a middle of summertime which is the high season for travels and trips. This means busy time for employees of Kyivstar that is willing to provide each individual of over 23.4 million subscribers with high quality mobile communication in each and every corner of Ukraine as well as abroad.

Thank you for giving your evaluation of the quality of our work: we have analyzed over 19 thousand calls this month, and summarizing the results we may come to conclusions of what has been accomplished and what requires additional working out.

July has proved certain stability of evaluations and number of calls. The average evaluation rate remained the same as compared to the June rate — 4.38 points. The statistic data showed that this month you were interested in news provided by the entertaining portal StarPort, the number of inquires as regards the portal has increased by 2.25%, as regards the rules of dialing — by 3.44%. Besides, by nearly a whole percent the number of claims related to service delivery has decreased (-0.9%).

By the way, during July the average time of subscriber waiting for an expert’s reply in call-centre came to 5 seconds — thanks to this we have managed to service your calls promptly and efficiently.

Our subscribers include a great number of mobile Internet users. While being familiar how difficult setup for this service may seem, in July we have offered to all our subscribers „Internet-center“ software.
This helpful service is the simple and convenient way to set up the mobile Internet access to PC.

It’s our pleasure to remind that your calls to the free short number 466*55 are greatly welcome as usually — please, evaluate the quality of our servicing!»