January 2008

Nina Martsyn, Head of the Customer Relations Department: «

Dear customers!

January is the most intensive period for call-centre experts. According to the statistics, at this time our customers have a lot of questions concerning new campaigns, tariff plans, their account balance etc. Because of numerous questions from our customers there was high load on the call-centre and customers had to be waiting for connection with an operator longer than usually.

As a result, the general appraisal of subscriber service quality became a bit higher — average mark 4,28 in comparison to 4, 12 of the previous month.

We are not just monitoring the load peak, but we are constantly working on the improvement of subscriber service. So, our experts are constantly acquiring new professional knowledge and skills and their profit depends on their competence and quality of customer service.

We are thankful for evaluations, which help us to keep feedback with our customers. It helps us to meet their expectations on service quality of Kyivstar — the leader of the Ukrainian mobile market».