April 2008

Nina Martsyn, Head of the Customer Relations Department:

«Dear Kyivstar subscribers!

We kindly appreciate your high estimation of our work in April — average servicing quality mark reached the level of 4,39 compared to 4,38 in the previous month. Besides, statistic data for this month shows improvement of another servicing quality index — the quantity of customers who solved their question during the first call to Kyivstar call centre. Those were over 70% of all applied for help in April (in comparison to 68% in March).

As a result of analyzing of your marks and recommendations in April we started to install information kiosks in Subscribers Servicing Centres (SSC). First of them already appeared in Kyiv — for ex. in the very centre of the capital at Independence sq, 2, as well as in SSC on Degtyarivska, 53-a, which is near the company’s head office. With their help our subscribers are able to use self-servicing system „My Kyivstar/My DJUICE“, fill one’s subscriber account on-line and know more about operator’s specials and campaigns.

Once again we want to tell you thanks for attention to our work. Your estimation is precious information that gives us tools to improve our services, focusing on your needs and wishes».